Sevices FAQs

1) Battery Not Charged / Charging Related Issue

If you encounter a situation where your Device Battery in not charged or you may find any Charging related issue. Try removing and re-insert the battery if it's a removable battery type and check. Else, Kindly check below conditions:

a) Kindly remove battery of your handset (if It is removable battery ) & re-insert it again
b) Check the physical condition of the battery - like bulge, swelled or damaged / Charger - like wire damaged.
c) Check whether the charger is well fitted in the charging jack or not. Also check using a different Charger.
d) Follow the standard charging procedure (i.e. charge a fully discharge battery in Switch-off mode up to 150 mins.)

If still you facing any battery issue, kindly visit your nearest service center.


2) How to set Data roaming in Handset?

3) What are benefits of software upgrade?

4) How to change the Display Name of SIM card?

5) Does battery remaining time change when Power saving mode is activated?

6) Not getting Network on JIO SIM?

7) MMC/T-Card/Memory Card Not detecting in Handset?

8) Can I select Separate Ringtone/Message tone for both SIM?

9) How to Make VOLTE Calls?

10) My Phone is getting Hang?